We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unused, with tags and in its original packaging. You must also have the receipt or proof of purchase.

To start a return, contact us at salg@tesdeler.no. Please note that returns must be sent to the following address: Krusebyveien 79, 1542 Vestby 

If your return is accepted, we will send you a return shipping label and instructions on how and where to send the package. Items returned to us without first requesting a return will not be accepted.

You can contact us at any time with questions about returns at salg@tesdeler.no

Damage and issues
Inspect your order on receipt and contact us immediately if the item is defective or damaged, or if you have received the wrong item, so we can assess and resolve the problem.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (including food, flowers or plants), custom products (such as special orders or personalised items) and personal care goods (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

14-day cooling-off period in the EU
Notwithstanding the above, if the item is shipped to the EU, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, the item must be in the same condition as when you received it, unused, with tags and in its original packaging. You must also have the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, you will automatically be refunded through your original payment method within 10 business days. Please remember that your bank or credit card company may also need time to process and post the refund.
If more than 15 business days have passed since we approved your return, contact us at salg@tesdeler.no

Returns and defect claims

At Tesdeler.no, we want you to feel confident when shopping.

You have a 14-day right of withdrawal from the date you receive the item, provided it is returned unused, complete and in substantially the same condition as when received. The item should be returned in its original packaging where possible.

Contact us at salg@tesdeler.no before returning an item. Include the order number, name and the item you wish to return.

The customer normally pays return shipping, unless the return is due to an error on our part or the item is defective.

Special-order parts, electrical components that have been installed or tested, and goods with clear signs of use may be excluded from returns or receive a reduced refund under the applicable rules.

Once a return is approved, the amount is refunded to the same payment method used for the purchase. Shipping costs are not refunded if part of the order is retained.

Defect claims: If the item is defective or incorrect, contact us as soon as possible at salg@tesdeler.no with images, a description and the order number. We comply with Norwegian consumer law.